Maintenance and technical support

Start a maintenance report.

Tell us the machine and what is happening, and attach any photo or error code you have. We log the report with a reference number so you can follow it.

You are on the Request maintenance / report a fault path · A different kind of request

  • Reference number
  • Attachments
  • PDF copy
  • Team follow-up
Step

Who is making this request?

The following questions adapt to your answer.

Step

Approximate answers are enough at this stage.

Step

Everything in this step is optional unless marked.

A photo of the error screen or the part, or a PDF — up to 3 files, 5 MB each.
    Step

    How do we reach you?

    Your details are used only to answer this request and are not shared with any third party.

    Step

    Review your request before sending.

    You can edit any block from here without repeating the steps.

    On sending, a reference number and a PDF summary are created and the request reaches the AI-KON team for follow-up.

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