Spare parts

Order a genuine part without knowing its code.

The model, a description of the part and the quantity, with a photo if possible. We identify the right part and come back to you with availability.

You are on the Request a spare part path · A different kind of request

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Step

Who is making this request?

The following questions adapt to your answer.

Company or organisationPrinting press, publisher, agency, institution, university IndividualA personal enquiry

Step

Approximate answers are enough at this stage.

Machine *

The part you need, if you know it

Serial number (optional)

Quantity

Step

Everything in this step is optional unless marked.

Urgency *

NormalWithin working days UrgentProduction is affected CriticalProduction has stopped

The fault or symptoms, if you do not know the part name

Attachments (optional) A photo of the error screen or the part, or a PDF — up to 3 files, 5 MB each.

Step

Your details are used only to answer this request and are not shared with any third party.

Company or organisation *

Job title

Contact person *

Full name *

Phone number *

Email (optional)

Governorate or city

Preferred contact method

Phone call WhatsApp Email

Step

You can edit any block from here without repeating the steps.

On sending, a reference number and a PDF summary are created and the request reaches the AI-KON team for follow-up.