Submit your request

Start with the right request.

Tell us who you are and what you need. The form shows only the questions that belong to your request, then you receive a reference number and a PDF copy.

  • Reference number
  • Attachments
  • PDF copy
  • Team follow-up
Request type

Is the request for an individual or a company?

Choose one so we show only the details that apply.

What do you need?

This choice decides the rest of the questions — you will not be asked about a fault if you are asking for a new machine.

Request details

What do you need the machine to produce?

Approximate answers are enough at this stage.

Select all that apply.
Select all that apply. Add exact sizes, weights or other requirements in the notes.
Select all that apply.
Select all that apply.
Select all that apply.

Volume and timing.

An approximate estimate is enough.
This helps us propose the right configuration; it is not used for pricing.
Additional details (optional)
A photo of the error screen or the part, or a PDF — up to 3 files, 5 MB each.
    Contact and review

    How do we reach you?

    Your details are used only to answer this request and are not shared with any third party.

    Additional details (optional)

    Review your request before sending.

    Check the details; you can go back and change any part before sending.

    On sending, a reference number and a PDF summary are created and the request reaches the AI-KON team for follow-up.

    Prefer to talk? WhatsApp · +20 103 400 3637

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