Spare parts

Order a genuine part without knowing its code.

The model, a description of the part and the quantity, with a photo if possible. We identify the right part and come back to you with availability.

You are on the Request a spare part path · A different kind of request

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Request type

Is the request for an individual or a company?

Choose one so we show only the details that apply.

Company or organisationPrinting press, publisher, agency, institution, university IndividualA personal enquiry

Request details

Approximate answers are enough at this stage.

Machine *

The part you need, if you know it

Serial number (optional)

Quantity

Urgency *

NormalWithin working days UrgentProduction is affected CriticalProduction has stopped

Additional details (optional)

The fault or symptoms, if you do not know the part name

Attachments (optional) A photo of the error screen or the part, or a PDF — up to 3 files, 5 MB each.

Contact and review

Your details are used only to answer this request and are not shared with any third party.

Company or organisation *

Contact person *

Full name *

Phone number *

Email (optional)

Preferred contact method

Phone call WhatsApp Email

Additional details (optional)

Job title

Governorate or city

Check the details; you can go back and change any part before sending.

On sending, a reference number and a PDF summary are created and the request reaches the AI-KON team for follow-up.